Privacy policy
RapturousHouse operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to deliver and support our offerings.
This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us. In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Policy and agree to the practices described herein.
Personal Information We Collect
“Personal information” refers to any information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified data that cannot be used to identify you.
Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information:
- Contact Information: Name, billing and shipping address, phone number, and email address
- Financial Information: Payment details such as credit or debit card numbers, transaction data, and billing information
- Account Information: Username, password, security questions, preferences, and settings
- Transaction Information: Items viewed, added to cart or wishlist, purchased, returned, or exchanged, and order history
- Communications: Information you provide when contacting customer support or otherwise communicating with us
- Device Information: IP address, browser type, device identifiers, and network details
- Usage Information: Interactions with the Services, including browsing behavior and navigation patterns
Sources of Personal Information
We may collect personal information from:
- You directly: When you create an account, make a purchase, contact us, or otherwise provide information
- Automatically: Through cookies and similar technologies when you use the Services
- Service providers: Vendors who process data on our behalf
- Third parties: Business and marketing partners
How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide and improve the Services: Process orders, manage accounts, personalize your experience, and facilitate shipping, returns, and reviews
- Marketing and advertising: Send promotional communications and display relevant ads based on your activity
- Security and fraud prevention: Protect accounts, detect suspicious activity, and maintain platform security
- Customer support: Respond to inquiries and maintain our relationship with you
- Legal compliance: Meet legal obligations and enforce our terms and policies
How We Share Personal Information
We may disclose your personal information:
- To Shopify and service providers who support our operations (e.g., payments, analytics, shipping)
- To marketing and advertising partners, in accordance with their own privacy policies
- At your direction or with your consent (e.g., shipping providers or social media integrations)
- Within our corporate group or affiliates
- In connection with legal obligations, disputes, or business transactions (e.g., mergers or bankruptcy)
Relationship with Shopify
Our Services are hosted by Shopify, which processes personal information to help operate and improve the platform. Information you provide may be shared with Shopify and its partners, including those located outside your country.
We may also use certain Shopify features that combine data from your interactions with our store and other merchants. In these cases, Shopify is responsible for certain aspects of data processing. For more information, please review Shopify’s Privacy Policy or visit their privacy portal.
Third-Party Links
Our Services may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. You should review their policies before providing any personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.
Security and Data Retention
We implement reasonable safeguards to protect your information, but no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
- Accessing your personal information
- Requesting deletion or correction
- Receiving a copy of your data (data portability)
- Opting out of targeted advertising or data sharing
- Withdrawing consent (where applicable)
You can also opt out of marketing emails at any time using the unsubscribe link. We may still send non-promotional messages related to your account or transactions.
Complaints
If you have concerns about how we handle your personal information, please contact us. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred and processed outside your country. Where required, we use appropriate safeguards such as standard contractual clauses.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date, and we will provide notice as required by law.
Contact Us
If you have questions or wish to exercise your rights, please contact us at:
For the purposes of applicable data protection laws, we are the data controller of your personal information.